Order hotline: 01273 621406

Terms & privacy

Terms of sale

Terms and Conditions

Our ethos is to supply you with the best quality goods with the most efficient customer service.

Please read our terms and conditions before making a purchase.

Please be aware that by purchasing a product on our website you are agreeing to our terms and conditions.  If you have any queries please contact: enquiries@guaranaco.com or telephone (+44) (0)1273 621 406

Please note that our terms and conditions also apply to our business customers

 

Delivery

We aim to send out orders within 1-3 working day as far as possible.  Orders are not sent out on bank holidays.  If you need a next day service at the weekend a surcharge may apply.  For extremely remote or hard to access areas there may be a surcharge on delivery.  If the product your ordered is out of stock, or we are unable to dispatch it within 3 working days, we will contact you on the email address or phone number provided in your order.

Guarana Co Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.  Please ensure someone is available to receive the Goods.

 If Guarana Co Ltd receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

 

Refund and Returns Policy

Guarana Co Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return. Guarana Co Ltd is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

2 If any Goods you have purchased have faults when they are delivered to you, you should contact Guarana Co Ltd within 7 days to arrange collection and return. Guarana Co Ltd is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Guarana Co Ltd within 10 days and arrange collection and return. Guarana Co Ltd is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

5 You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 14 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Guarana Co Ltd within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.

6. It is the responsibility of the customer to supply the correct delivery address.  If an order is returned to us and has to be re-sent due to an incorrect address the customer is responsible for the additional delivery costs.

7 If you wish to return Goods to Guarana Co Ltd for any of the above reasons, please contact us on: enquiries@guaranaco.com or telephone (+44) (0) 1273 321 406 to make the appropriate arrangements.

8 Guarana Co Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
8.1 Any use or enjoyment that you may have already had out of the Goods;
8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
8.3 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

This agreement applies as between you, the User of this Website and Guarana Co Ltd, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this website is intended to constitute a contractual offer of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is in its way to you.

International Customers

If Goods are being ordered from outside Guarana Co Ltd's country of residence, import duties and taxes may be incurred once your Goods reach their destination. Guarana Co Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Guarana Co Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

 

Goods, Pricing and Availability

1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Guarana Co Ltd correspond to the actual Goods, Guarana Co Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. 

2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

3 Guarana Co Ltd does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.

4 All pricing information on the Website is correct at the time of going online. Guarana Co Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

5 In the event that prices are changed during the period between an order being placed for Goods and Guarana Co Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

6 All prices on the Website include VAT. Guarana Co Ltd's VAT number is 795158191.

 

Termination and Cancellation

Guarana Co Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

 

Definitions and Interpretation 

In this Agreement the following terms shall have the following meanings:

  • "Carrier" means any third party responsible for transporting purchased Goods from our Premises to customers;
  • "Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
  • "Goods" means any products that Guarana Co Ltd advertises and / or makes available for sale through this Website;
  • "Guarana Co Ltd" means Guarana Co Ltd, 36 Sydney Street, Brighton, East Sussex BN1 4EP England;
  • "Service" means collectively any online facilities, tools, services or information that Guarana Co Ltd makes available through the Website either now or in the future;
  • "Payment Information" means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
  • "Purchase Information" means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
  • "Premises" Means our place of business located at 36 Sydney Street, Brighton, East Sussex BN1 4EP England;
  • "System" means any online communications infrastructure that Guarana Co Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • "User" / "Users" means any third party that accesses the Website and is not employed by Guarana Co Ltd and acting in the course of their employment; 
  • "Website" means the website that you are currently using (www.guaranaco.com).

 

Intellectual Property

1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Guarana Co Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Guarana Co Ltd.

Third Party Intellectual Property

1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Guarana Co Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.guaranaco.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Guarana Co Ltd. To find out more please contact us by email at enquiries@guaranaco.com, call us on +44 (0) 1273 621406 or write to us at 36 Sydney Street, Brighton, East Sussex BN1 4EP England.

Use of Communications Facilities

When communicating through any System on the Website you should do so in accordance with the following rules:
1 You must not use obscene or vulgar language;
2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing,    defamatory, ageist, sexist or racist;
3 You must not submit Content that is intended to promote or incite violence;
4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
6 You must not impersonate other people, particularly employees and representatives of Guarana Co Ltd or our affiliates; and
7 You must not use our System for unauthorised mass-communication such as "spam" or "junk mail".

You acknowledge that Guarana Co Ltd reserves the right to monitor any and all communications made to us or using our System.

You acknowledge that Guarana Co Ltd may retain copies of any and all communications made to us or using our System.

You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

 

Privacy

1 Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click here.

2 By accepting these terms and conditions you are giving consent to Guarana Company Ltd to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

 Disclaimers

1 Guarana Co Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

4 Whilst Guarana Co Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

Changes to the Service and these Terms and Conditions

Guarana Co Ltd reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Guarana Co Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Availability of the Website

1 The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

2 Guarana Co Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

1 To the maximum extent permitted by law, Guarana Co Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

2 Nothing in these Terms and Conditions excludes or restricts Guarana Co Ltd's liability for death or personal injury resulting from any negligence or fraud on the part of Guarana Co Ltd.

3 Nothing in these Terms and Conditions excludes or restricts Guarana Co Ltd's liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Guarana Co Ltd.

Communications

1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to enquiries@guaranaco.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

2 Guarana Co Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the 'Unsubscribe' link in any email which you receive from us.

Law and Jurisdiction

These Terms and Conditions and the relationship between you and Guarana Co Ltd shall be governed by and construed in accordance with the Law of England and Wales and Guarana Co Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Complaints

We hope you are satisfied with the Goods and Services you receive from The Guarana Company.  We always welcome your comments and feedback in order to improve our services.  If you wish to contact us in the event of a complaint please email enquiries@guaranaco.com  or post to 36 Sydney Street, Brighton, BN1 4EP

© Guarana Co Ltd. All Rights Reserved. Guarana Co Ltd, 36 Sydney St, Brighton, East Sussex BN1 4EP ENGLAND

Cookies

This site sets several cookies in your web browser as part of its default behaviour. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and service. No information that identifies you personally is collected. The names and functions of these cookies are as follows:

exp_last_visit
This cookie records the date and time of your last visit, which will be today. Although it is set for all visitors it only supports functions for registered users. It will expire automatically in a year.

exp_last_activity
This cookie records the date and time of your last visit to our site prior to today. If this is your first visit, the date and time set will be as per exp_last_visit. It will expire automatically in a year.

exp_tracker
This cookie is more benign than it sounds. It merely records up to the last 5 pages you have visited on our site so that page redirection can be handled where appropriate. It will expire automatically when you quit your browser.

exp_store_cart
This cookie remembers items added to your basket. Expires after 24 hours.

exp_crsf_token
This cookie protects against Cross Site Request Forgery (CSRF). A CSRF attack forces a logged-on victim's browser to send a forged HTTP request, including the victim's session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim's browser to generate requests the vulnerable application thinks are legitimate requests from the victim. Expires after 2 hours.